Northwind WFM Workforce Console

Dashboard My Schedule

Organization

Sites Clients Projects Queues

Workforce

Agents Teams Skills

Planning

Historical Data Forecasting Staffing Intraday Scenario Planning Capacity Planning

Scheduling

Shift Templates Schedule Planner Coverage Analysis Leave & Exceptions

Insights

Admin

Users & Roles Audit Log Integrations

Staffing

Notifications

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What-if calculator

Volume

AHT (sec)

Interval (sec)

SL Target %

Answer target (sec)

Max Occupancy %

Shrinkage %

Result

Enter assumptions and calculate to see every intermediate value.

Generate a staffing run

Completed Forecast Run

Recent staffing runs

Queue / Channel	Method	Status	Actions
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Staffing Requirements

Interval	Volume	Net Agents	Gross Agents	SL %	Occupancy %