Northwind WFM Workforce Console

Dashboard My Schedule

Organization

Sites Clients Projects Queues

Workforce

Agents Teams Skills

Planning

Historical Data Forecasting Staffing Intraday Scenario Planning Capacity Planning

Scheduling

Shift Templates Schedule Planner Coverage Analysis Leave & Exceptions

Insights

Admin

Users & Roles Audit Log Integrations

Coverage Analysis

Notifications

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Project

Schedule

Staffing Run

Understaffed only

Avg Coverage

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Understaffed Intervals

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Overstaffed Intervals

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Intervals Shown

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Interval	Queue/Channel	Required	Scheduled	Available	Variance	Coverage %
Choose a project, schedule, and staffing run above.