Northwind WFM Workforce Console

Dashboard My Schedule

Organization

Sites Clients Projects Queues

Workforce

Agents Teams Skills

Planning

Historical Data Forecasting Staffing Intraday Scenario Planning Capacity Planning

Scheduling

Shift Templates Schedule Planner Coverage Analysis Leave & Exceptions

Insights

Admin

Users & Roles Audit Log Integrations

Leave & Exceptions

Notifications

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Submit leave request

Agent

Type

From

To

Agent	Type	Dates	Status	Actions
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Request a shift swap

Requesting agent ID

Target agent ID

Work date

Tip: find agent IDs on the Agents screen.

Requesting	Target	Date	Status	Actions
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Request overtime

Agent ID

Work date

Hours

Agent	Date	Hours	Status	Actions
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Decision

Reason (optional)