Northwind WFM Workforce Console

Dashboard My Schedule

Organization

Sites Clients Projects Queues

Workforce

Agents Teams Skills

Planning

Historical Data Forecasting Staffing Intraday Scenario Planning Capacity Planning

Scheduling

Shift Templates Schedule Planner Coverage Analysis Leave & Exceptions

Insights

Admin

Users & Roles Audit Log Integrations

Agents

Notifications

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Employee ID	Name	Project	Team	Employment	Status	Actions
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New Agent

Employee ID

Name

Email

Phone

Project

Site

Team (optional)

Linked User Account (optional)

Required for this agent to log in and use Self-Service (My Schedule, leave requests). Leave blank if this agent has no login account.

Employment Type

Contract Hrs/Week

Hrs/Day

Days/Week

Max Weekly Hrs