Northwind WFM Workforce Console

Dashboard My Schedule

Organization

Sites Clients Projects Queues

Workforce

Agents Teams Skills

Planning

Historical Data Forecasting Staffing Intraday Scenario Planning Capacity Planning

Scheduling

Shift Templates Schedule Planner Coverage Analysis Leave & Exceptions

Insights

Admin

Users & Roles Audit Log Integrations

Scenario Planning

Notifications

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New scenario

Name

Project

Queue

Channel

From

To

Scenarios

Name	Queue / Channel	Date range	Variants	Status	Actions
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Scenario

Add a variant

Label

Forecast method

SL Target %

Shrinkage %

Leave SL Target / Shrinkage blank to use the project's own defaults for that variant.

Variants

Variant	Method	SL / Shrinkage	Total Gross Agent-Hrs	Peak Agents	Avg SL %	Status